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Five Tips for a Top Media Training Session

Have you ever wondered what it’s like to be interviewed by the press? More and more these days, the press are bloggers who also can be your friends, family and your neighbors! But, what happens when that blogger also turns out to be a writer for Bloomberg, who then turns out to be a reporter for Bloomberg TV? Well, it’s your time to really shine.  If you’re reading this, perhaps you’re looking for Tips on Avoiding Media Mishaps. However, this post is for current and potential clients looking to get the the most out of their upcoming media training session!

Here are 5 Tips for a Top Media Training Session:

  1. Share your stories: Watch and read old interviews you’ve participated in. Bring the clips to the trainer of print articles you liked/did not like. What was wrong with it? What was your best/worst experience with the press? Share this with the trainer so you can assess and avoid the same situation again.
  2. Trust the camera: The camera doesn’t lie. Watch yourself with a keen eye during the playback session. Discuss what can be done differently, accept the feedback and go back and try it again. We are often our own worst critics, however, a trainer has the skills to help you move beyond the negative self talk and come up with solutions to be a more effective communicator.
  3. Turn off the noise: Try – just try – to focus on the training. Imagine you are really in a press interview. What is it like to work with a journalist? Turn off cell phones, complete your texts and get to work. This may be your first (and last?) time you ever get to work with the press.
  4. Appearance does matter: Wear an outfit that you believe will appear well on camera. This is practice for the real thing. This includes hair, make-up and attire. Wear solid colors, not too much jewelry, no patterns or prints and avoid t-shirts (even if you are practicing for print interviews – appearance and professionalism is important).
  5. Prep yourself and your team: Prior to the session, prepare yourself – or your team — with the right messages: Do you know what you want to say about your company? How about your product, tech or APP launch? So many clients walk into the training and don’t understand this time is about delivering the message. If you need time to develop the message, schedule a separate session and get those messages in place prior to a media training.

Ideally, you will also match yourself or your client with the right trainer: Is the trainer the right person for you? Are you able to take advice from a man, a woman? Do you need broadcast TV preparation?  Do you want to hear the truth? Do you need to have a current news reporter giving you advice? Find a trainer that fits in with your needs. Understand that many trainers have news backgrounds, and while that helps polishing up for an on-air/print interview, often these trainers don’t have the experience of working with companies and understanding their needs from an interview. On the other hand, does the trainer have PR experience? If that’s the case, ask if they have any experience serving as a spokesperson.

Personality matches do matter. Watch on-air clips or read print articles of the trainer and ask yourself, “Is this someone that I would want to give me honest and direct feedback, and can I take it from them?” If the answer is “yes” you’ve got yourself a partner to help you navigate the press for the day, and well beyond.


Binay Curtis is a media professional with more than 20 years of experience working in front of and behind the camera. She’s not shy at telling the truth and learning from her own mistakes as well. Follow Binay @Galaxysix around the web.

 

Lessons From Dad: Building Business with Conscience

Alan dad

****REPOST ALERT- ON BEHALF OF MY DAD’S 74th BIRTHDAY***

Recently, an article written in the Chicago Reader 23 years ago resurfaced online about the growth of my father’s pharmacy business.  The article highlighted how my dad built his business by trusting customers  living with HIV/AIDS to pay back his local pharmacy so they can receive their medication in a prompt manner.  It emphasized how he got to know each of his customers, their families, and often made home deliveries at no extra charge.  I remember sitting in the back of the car whining about having to make so many stops, and today I realize the amazing business he was building during those stops.

My father sold that pharmacy a long time ago and he currently works for Walgreens. Just like he did at his own store, he greets customers by their first names, spends a lot of time answering questions (based upon his experience, not Google!) and I’m sure he’d make a home delivery if Walgreens would allow it.

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My father taught me a lot about customer service. Because of his example, when I work on individual and group media training sessions, I try to honor that person’s individual story. I provide the personal service they need and create a long term relationship. My goal is for people to feel comfortable coming back to me for advice. I received a call from a CEO last week in a panic needing a quick interview coaching session. I made my first house call.

My father proved the importance of customer service, being kind and respectful while growing a business.  Most of his customers paid him back. Enough paid him back so that he could support our family. The true definition of success for people like my father is the ability to provide for a family and grow a business *while* being kind to others.  As I continue to grow my public relations and media training business, I will always keep this very valuable lesson in mind.

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Tick Tock…Let Your Passion Make You Rock!

What makes you tick? Besides my family and Crossfit, I get excited about helping people improve during my media training sessions.  Last week, I had the honor of media training several extremely intelligent executives with one of the leading companies in the Silicon Valley. We talked a lot about how to find passion in the message you deliver. How can you get enthusiastic about something that you do all day long?

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First, figure out what makes you tick. Why are you at your job today? What is really exciting about your launch/product/app? What part of your job do you talk about most outside of work? Yep, think of 3 things that excite you about it, and if you can’t, well…don’t talk to the media then! Write down those 3 things when you are psyched about them – keep them on a notepad.

It starts with…

  • “I am most excited about…”
  • “This APP is so cool because it…”
  • “Other people are going to love this because…”

When (IF) you get there, share your knowledge and passion with the press.

Lastly, don’t forget to try it out during a practice interview session.

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Make sure you are being genuine so you feel confident delivering the message, repeatedly. Remember media trainers have their own techniques and you should find the right one for you and your company. My goal is to make sure that spokespeople are confident with the message and delivery so they can share their knowledge, passion and enthusiasm with the public and the press.

Ok…3-2-1. GO!

Thank you, Marco!

Thank you Marco Rubio for providing me fuel for my media training sessions today! There are lots of bloopers, but this very well tops it. During my media training sessions, I often train people on the non-verbal and the verbal communication – how the two meet…I recently added to the presentation: “55-80 percent of communication is non-verbal.” I have no idea where to credit the source, but, now, I’m so much more secure about that fact. What did Marco Rubio say? Does anyone know?

Thanks, Marco!

Thanks, Marco!

When I started writing this post YouTube had the video without a commercial; 10 minutes later a Maybelline advertising came up at the beginning.  Here it is, if you are the only person in the world who hasn’t seen it! Next time you are in a media training lesson, remember, go back to the basics – that’s what can make or break your 15 minutes of fame.  The question is: did he make it or break it?

The end of an Era for PR?

I have had many mentors throughout my career, but the people that really shaped my career were my supervisors* at Edelman Public Relations. Daniel J. Edelman, the Founder of Edelman Public Relations,  passed away Tuesday. Is this the end of an era?

Dan made so many valuable contributions to PR, including media tours with the Toni Twins, Morris the 9-Lives Cat, KFC and others. I remember calling the press for the Butterball Turkey Talk Line, touring with Eddie, the dog from “Mad About You,” and traveling with Morris, the 9-Lives  Cat. Imagine media training a cat. Not easy.

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Back in the early 90’s, PR with Morris the Cat

But, what I really remember about Dan Edelman is how he always recognized his staff for doing great work. In a post I wrote a couple of days ago,  I indicated that sometimes a PR firm’s results don’t sync with a client’s expectations, thus a frustrating outcome. However, Dan seemed to always recognize hard work and wrote ‘Edel-grams’ in handwriting when an account person/team deserved the praise.  Twenty years later, I dug out those notes, as seen here:

Daniel Edelman Memo

Thank you Dan, for always appreciating the hard work that goes into Public Relations. Thank you for establishing the amazing firm that helped launch my career in public relations and media training, and for running a respected family business that continues to thrive today. Your memory will live on.

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* Thanks to Nancy Ruscheinski (who credits my work with her addition to Dan’s hand-written note, showed me how to work hard and have fun, and always supported my work) and Alix Salyers (who probably is cringing at the typOS made in this post), but  taught me about being tenacious, yet respectful, with the press, clients and peers.